1. Introduction

This privacy notice provides you with details of how TB Oliver Limited collects and processes your personal data through your use of our website, tb-oliver.co.uk, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter, or take part in a prize draw or competition.

By providing us with your data, you warrant to us that you are over 13 years of age.

TB Oliver Limited is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Full name of legal entity: TB Oliver Limited

Company Registration Number: SC424767

Registered Address: 12 Denholm Mill, Denholm, Hawick, TD9 8NX

Website: tb-oliver.co.uk

Telephone: 01450 870 221

2. What Data Do We Collect About You?

Personal data means any information capable of identifying an individual. It does not include anonymised data.

• Identity Data – includes first name, maiden name, last name, username, marital status, title, date of birth and gender.
• Contact Data – includes billing address, delivery address, email address and telephone numbers.
• Financial Data – includes bank account and payment card details.
• Transaction Data – includes details about payments between us and other details of purchases made by you.
• Technical Data – includes login data, IP address, browser type and version, operating system and platform.
• Profile Data – includes username and password, purchases, preferences, feedback, and survey responses.
• Usage Data – includes information about how you use our website, products and services.
• Marketing and Communications Data – includes your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Personal Data

We collect data through:

• Direct interactions (purchases, signing up for services, form submissions).
• Automated tracking (Google Analytics, internal tracking systems).
• Third-party sources (advertising networks, service providers).

4. How We Use Your Personal Data

We use your data for:

• Processing transactions and fulfilling orders.
• Managing customer relationships and providing support.
• Sending marketing communications (with opt-in consent).
• Improving website performance through analytics.
• Ensuring compliance with legal obligations.

5. Data Sharing & Transfers

We may share your data with:

• Service providers (payment processors, hosting, analytics).
• Regulatory bodies when required by law.
• Third-party advertising platforms.

Data may be transferred outside **Scotland**, including to the US where our CRM system, GoHighLevel, is based.

6. Your Legal Rights

You have the right to:

• Request access, correction, or deletion of your data.
• Object to processing or request restriction.
• Withdraw consent for marketing communications.

Cookies Policy

1. What Are Cookies?

Cookies are small data files stored on your device that help us analyze site usage and improve our services.

2. How We Use Cookies

We use cookies to:

• Track website traffic and analyze user behavior.
• Improve website functionality and performance.
• Provide relevant advertising and marketing.

3. Managing Your Cookie Preferences

When you visit our site, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies.

You can also manage your cookie preferences through your web browser settings.

4. List of Cookies

The cookies used on this site are listed in the table below, generated dynamically by our Cookiebot scanner:

5. Contact Us

If you have any questions about this policy, please contact us at:

• Company Name: TB Oliver Limited
• Registered Address: 12 Denholm Mill, Denholm, Hawick, TD9 8NX
• Website: tb-oliver.co.uk
• Telephone: 01450 870 221